Yes! 💖
We offer a beautiful gift-wrapping option for special occasions, and we can ship your order directly to the recipient with a personal message.
Just let us know during checkout, and we’ll make it extra special! 🎁💕
We hope these answers help, but if you need anything else, feel free to reach out! 💌
Deolinda Cosmetics is here to make your beauty routine a little brighter and a lot more fun! ✨💜
To keep your products in the best condition, store them in a cool, dry place away from direct sunlight. This will help maintain their texture, pigmentation, and overall performance! 🌸
Our products are made with natural ingredients, and slight variations in pigmentation may occur from batch to batch. This is completely normal and doesn’t affect the quality or performance of the product! 🌿💜
Absolutely! 💖 You can find your favorite products on our website or reach out to us to help you reorder. If something is out of stock, we’ll let you know when it’s available again! 🌟
We recommend using a gentle makeup remover or cleansing oil to remove your makeup. For best results, follow up with a nourishing skincare routine to keep your skin glowing and hydrated. ✨ We’ve got you covered from the inside out!
Yes, our products are designed for use on the lips, face, and eyes! 💖 Always follow the application instructions for each product, and if you’re unsure about using a specific item in a certain area, don’t hesitate to contact us for advice. Your safety is important, and we want you to feel confident using our products! 🌸
We love partnering with influencers and brand ambassadors who share our passion for beauty! 💋 If you’re interested in collaborating, send us a message on Instagram or email us at info@deolinda.com to find out more about our ambassador program. Let’s work together to make beauty even more fabulous! 💜✨
If you need to change your shipping address, please reach out to us as soon as possible. If your order hasn’t shipped yet, we’ll gladly update your address for you. But once it’s on its way, we’re unable to make changes. So be sure to double-check your details before submitting your order! 💖
We take allergies seriously! 💖 If you experience any irritation or allergic reaction to one of our products, please stop using it immediately and contact us. We’ll assist you with a return or refund if the product is faulty or causes an allergic reaction. Your safety is our priority! 🌸
Our website is regularly updated to reflect real-time stock availability. If a product is out of stock, you can sign up for notifications, and we’ll let you know when it’s back in stock! 💜
We love to spoil our loyal customers! 💕 At the moment, we’re working on creating a fabulous rewards program, so keep an eye out for announcements! For now, follow us on social media and stay tuned for exclusive deals and surprises! 🎉✨
Yes! 💄 We offer personalized makeup consultations to help you find the perfect products for your needs. Whether you need advice on how to create a specific look or help choosing the right shades, we’ve got you covered! DM us on Instagram or email us at info@deolinda.com to book a session. 🌟
Absolutely! ✨ Once your order has been shipped, we’ll send you a tracking number via WhatsApp or email. You can easily track your order’s progress, so you’ll know exactly when to expect your beauty goodies! 📦💖
We’re always here for you! 💌 If you have any questions or concerns, you can reach us via email at info@deolinda.com or DM us on social media. Our customer service team is happy to assist with any issues or questions you may have! 💖
Yes, we do offer exclusive discounts for professional makeup artists! 💋 If you’re a makeup artist, please contact us to find out more about our special offers just for you! 💖
Our products are easy to apply and blend, but for tips and tricks, check out our Instagram and TikTok for tutorials, inspiration, and application guides! 💜 You’ll find everything from natural looks to full glam! 💄
Yes! All of our products are 100% cruelty-free and vegan! 🌱 We are committed to providing beauty without harm, so you can feel good about using our products while looking fabulous! 💅✨
While we only use the best natural and safe ingredients in our products, we always recommend consulting with your healthcare provider if you are pregnant or breastfeeding before using any beauty products. Your safety and health are our top priority! 💖
At the moment, we only offer local shipping within Egypt. However, we’re constantly growing, and we hope to expand our shipping options soon! 💜 Stay tuned for updates on international shipping! 🌍
Yes! 💖 We offer Deolinda Cosmetics gift cards, so you can treat your friends (or yourself) to the perfect beauty products. Check out our website for details on how to purchase one! 🎁✨
Our products are made with the best ingredients, but we understand that everyone’s skin is unique! If you have sensitive skin, we recommend doing a patch test before using any new product. If you have concerns about a specific ingredient, check the ingredient list, or reach out to us—we’re here to help! 💌
At Deolinda Cosmetics, we believe that beauty comes in all shades! 🌈 If you’re unsure which products work best for your skin tone, feel free to reach out to us for personalized recommendations. Our products are designed to complement a variety of complexions, and we can guide you in choosing the perfect shades for you! 💖✨
We want you to love your Deolinda products! Please note:
No exchanges are offered under any circumstances. Refunds or replacements are available only if the product is damaged, faulty, or incorrect, and you’ll need to provide photos of the product. We may request multiple images to investigate the issue. Please do not open the
For orders under 1000 L.E, no deposit is required! 🛒 However, for orders above 1000 L.E, a 50% online deposit is required to secure your order. 💸
If you don’t pay the cancellation fee, you won’t be able to shop with Deolinda Cosmetics or our shipping company (Bosta) across Egypt. Once you pay the due amount, we’ll be happy to process your new order. 💌
You can make adjustments or cancel your order within 2 hours of placing it! After that, we can no longer make changes. If you do wish to cancel after the 2-hour window, a small cancellation fee will apply. This covers our upfront shipping costs. 🛍️💕
To ensure your Deolinda products stay in perfect condition, always close the tube tightly to avoid air exposure and keep it fresh. Keep your products personal and never share them—it’s safer for your skin and helps maintain their freshness. Store them in a cool, dry place and avoid leaving them in the sun or heat. For clear glosses or oils, wipe the brush clean after use to keep them clear and sparkly. If you have sensitive skin, be cautious with peppermint-based products as they can sometimes cause irritation. Please note that pigmentation levels and tones may vary slightly from one batch to another due to the natural materials we use, so don’t worry if you notice a slight difference!
Lipglosses have a shelf life of 6-12 months. Lip oils last 6-12 months. Lip balms are usable for 6-12 months. Lip stains have a shelf life of 3-6 months. Cream blush lasts 12-24 months. Eyebrow wax is good for 12 months. Liquid highlighter has a shelf life of 6-12 months. Liquid cream blush lasts 6-12 months. Liquid gel tint is usable for 6-12 months. Liquid matte lipstick has a shelf life of 6-12 months.
Thick Brush Tubes (8ml) allow for buildable application; the more you apply, the glossier and more pigmented your lips get. They are perfect for both full glam and natural looks and are easy to apply with the thick brush. Squeeze Tubes (15ml) hold more product and create a bold, pigmented, and glossy finish, making them best for full glam looks and especially great for glittery or shimmery glosses. Mini Brush Tubes (4ml) are cute and compact, perfect for carrying in your purse. The brush provides a more natural look with less pigmentation, ideal for a subtle gloss.
Our products are crafted with love and care using high-quality, skin-loving ingredients. Here’s what goes into each of our fabulous creations: our lip glosses are made with Versagel (50%), avocado oil, sweet almond oil, coconut oil, SPF 8, hyaluronic acid, paraffin, polybutene, natural flavors, and edible pigments, mica, or glitters. Lip oils contain cruelty-free, vegan Versagel (20%), along with avocado oil, sweet almond oil, coconut oil, SPF 8, hyaluronic acid, paraffin, polybutene, natural flavors, and edible pigments. Lip balms include shea butter, cocoa butter, natural beeswax, ground oils, vitamin E, SPF 8, hyaluronic acid, and edible pigments or mica. Our lip stains are formulated with shea butter, coconut butter, ground oils, beeswax, and edible pigments. Cream blush features almond oil, castor oil, beeswax, phenoxyethanol, natural pigment colors, and silica. Eyebrow wax is made with water, panthenol, phenethyl alcohol, glycerol stearate, polypropylene, silica, aloe vera gel, castor oil, jojoba oil, and rosehip seed oil. Glow Drops, our liquid highlighter, contain mineral water, hyaluronic acid, mica powder, IPM, and Pecrol PE. Liquid gel tint includes aloe vera gel, glycerin, vitamins E and C, mineral water, almond oil, hyaluronic acid, IPM, and food coloring pigments. Liquid cream blush combines emulsifying wax, whipped shea butter, almond oil, hyaluronic acid, vitamin C, silica, SPF 8, and powdered cosmetic pigments. Liquid matte lipstick is made with emulsifying wax, carnauba wax, shea butter, cocoa butter, almond oil, coconut oil, hyaluronic acid, vitamin E, glycerin, polybutene, byznel alcohol, and powdered cosmetic pigments. All of our products are 100% cruelty-free and vegan. Please check the ingredients list of each product before purchasing to ensure they are suitable for your skin type and that you are not allergic to any of the ingredients.
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